If your team interfaces with the public, chances are they will face moments of escalation and will need to know what to do.
I attended customized training, which was very valuable. I had viewed your free resources, but the customized training offered scenarios specific to my workplace, which made a significant difference in understanding and absorbing the information. Plus having the opportunity to interact via chat publicly or privately allowed staff to learn from each other.
Conflict De-escalation requires patience, a willingness to listen, and an ability to see the humanity in everyone. Using Right To Be’s Observe-Breathe-Connect methodology, we’ll learn how to identify potential conflict before it escalates using our “pyramid of escalation” and how to assess whether De-escalation is the right action.
We’ll also learn how to connect with others by validating and De-escalating their feelings — even if we don’t understand them or agree with them.
We’ll have time at the end to practice using real-life scenarios. Your team will leave armed with De-escalation techniques so that they can navigate these moments as workplace leaders.
To discuss organizational engagement with Right To Be via our specialized company-wide training opportunities, our Corporate Accomplices Program, or Corporate Sponsorships Program, contact us at firstname.lastname@example.org or click here.
We don’t currently have a free version of this workplace training; however, to see the Observe-Breathe-Connect methodology in action, you can attend a free version of “Bystander Intervention 2.0: Conflict De-escalation” in partnership with Asian Americans Advancing Justice | AAJC.
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