If your team interfaces with the public, chances are they will face moments of escalation and will need to know what to do.
I attended customized training, which was very valuable. I had viewed your free resources, but the customized training offered scenarios specific to my workplace, which made a significant difference in understanding and absorbing the information. Plus having the opportunity to interact via chat publicly or privately allowed staff to learn from each other.
Conflict de-escalation requires patience, a willingness to listen, and an ability to see the humanity in everyone. Using Right To Be’s Observe-Breathe-Connect methodology, we’ll learn how to identify potential conflict before it escalates using our “pyramid of escalation” and how to assess whether de-escalation is the right action.
We’ll also learn how to connect with others by validating and de-escalating their feelings — even if we don’t understand them or agree with them. We’ll have time at the end to practice using real-life scenarios. Your team will leave armed with de-escalation techniques so that they can navigate these moments as workplace leaders.
To discuss organizational engagement with Hollaback! via our specialized company-wide training opportunities, our Corporate Accomplice Program, or Corporate Sponsorships programs, click here to partner with us.
We don’t currently have a free version of this workplace training; however, to see the Observe-Breathe-Connect methodology in action you can attend a free version of “Bystander Intervention 2.0: Conflict De-Escalation” in partnership with Asian Americans Advancing Justice | AAJC.
Taking care of yourself
is a revolutionary act
Resources you can use to begin healing, build resilience and get trained to
make a difference.
Experiencing harassment or want
to support those who are?
You aren't alone! click to either share your story or
read and support others.
Our mission is to end harassment in all its forms by transforming the culture that
perpetuates hate and harassment. When you donate to a nonprofit organization like us,
you help create more anti-harassment resources to help
those experiencing harassment worldwide.
Every gift has the power to make a difference and helps us keep our trainings free. Donate today and join us in the movement to end harassment!Donate