Conflict De-escalation in the Workplace

Informal meeting in modern open plan office

If your team interfaces with the public, chances are they will face moments of escalation and will need to know what to do.

Conflict De-escalation requires patience, a willingness to listen, and an ability to see the humanity in everyone.

Melissa Phillips

I attended customized training, which was very valuable. I had viewed your free resources, but the customized training offered scenarios specific to my workplace, which made a significant difference in understanding and absorbing the information. Plus having the opportunity to interact via chat publicly or privately allowed staff to learn from each other.

Training Description

What will you learn?

Conflict De-escalation requires patience, a willingness to listen, and an ability to see the humanity in everyone. Using Right To Be’s Observe-Breathe-Connect methodology, we’ll learn how to identify potential conflict before it escalates using our “pyramid of escalation” and how to assess whether De-escalation is the right action.

We’ll also learn how to connect with others by validating and De-escalating their feelings — even if we don’t understand them or agree with them.

We’ll have time at the end to practice using real-life scenarios. Your team will leave armed with De-escalation techniques so that they can navigate these moments as workplace leaders.

Talk to our team

To discuss organizational engagement with Right To Be via our specialized company-wide training opportunities, our Corporate Accomplices Program, or Corporate Sponsorships Program, contact us at [email protected] or click here.

We don’t currently have a free version of this workplace training; however, to see the Observe-Breathe-Connect methodology in action, you can attend a free version of “Bystander Intervention 2.0: Conflict De-escalation” in partnership with Asian Americans Advancing Justice | AAJC.

Resources